Customer Service

Diane believes the best way to improve customer service is through more and better options. Most people are only aware of 1 or 2 options to fit their telecom needs. These options usually come with products or services built in that you simply don’t need but are forced to pay for anyway. The first thing Diane does to improve your experience is to give you access to telephone solution options that match your situation perfectly but still allow you room to expand and grow.

When you have selected the perfect package, Diane saves you time and irritating customer service phone calls by acting as a mediator between your chosen company. She cuts through red tape and annoying jargon to deliver the best possible price and service.

Sometimes there are information, jargon, or acronyms that you will need to understand. Diane takes the time to walk you through how your deal works to ensure you know exactly what you are getting and how it works.
Diane goes the extra mile when the deal has been made. She will print off handy guides for your employees on using the technology provided and continues to be a friendly expert to talk for questions, advice or support.

In short, Diane Hoey improves customer service by giving you more options, educating you on phone services, mediating between you and the company, and being there always for you and your staff.